Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How do I ensure my coffee stays fresh after opening?
To maintain optimal flavor, store your coffee in a cool, dark place inside an airtight container. We recommend consuming our beans within 4 weeks of the roast date for the best experience.
When will my coffee be roasted and shipped?
We roast in small batches daily. Orders are typically processed within 24-48 hours of roasting to ensure you receive the freshest beans possible.
Do you offer pre-ground coffee or only whole beans?
We offer both! You can select 'Whole Bean' or choose from various grind sizes tailored for Espresso, Filter, or French Press on each product page.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or damage during transit, please contact us within 7 days for a replacement.
Do you offer international shipping?
Yes, we ship our premium blends worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on Direct Trade relationships, ensuring that our farmers are paid well above Fair Trade premiums for their high-quality harvests.